In the IT world, an MSP clearly refers to an IT Services company which coordinates and administers (manages} all or a portion of a company s internal IT systems and Networks. These companies are usually located at their clients premises, or in a data center which is either based at the customer’s site or off site, distant from the client. The services provided by these companies usually depend upon the contract that the client has with them. The scope of IT Services can vary from basic to more specialized.
Common services provided by most MSPs are:
- Computer Application Support (CAS)
- Personal Cloud Computing
- Network Security Management
- Desktop Information Technology support
- Telephony/VOIP Software
- Enterprise Search
- and other miscellaneous IT Solutions.
One of the common features of a Managed Service Provider is the use of IT resources in a remote manner, while providing IT expertise at the same time. Many MSPs have an information technology department with highly trained personnel who provide training to their clients on various IT subjects. Many times, a managed service provider may require their client to purchase certain software for their own internal needs before deploying it remotely. However, there are also companies that provide such services as standard remote IT assistance.
When hiring an MSP, a company should consider several factors such as experience, knowledge and talent. Experience is one of the most important factors to consider as experience would prove very handy in fixing any problems that an MSP may encounter while working on a client’s network. Knowledge of any particular subject would prove extremely useful. And of course, talent is also something that one must take into consideration when choosing a managed service provider for themselves. MSPs who are highly skilled and have a vast knowledge of various related subjects are usually the best ones to choose from. But there are other attributes that one should look out for when hiring an MSP.
The technical expertise of an MSP is one of the main things that should be considered when hiring them. In fact, some companies may prefer to hire an MSP that specializes in only one particular field such as network security. There are many different MSPs available today therefore one can easily find one that will fit their needs perfectly.
Another factor to consider when hiring an MSP is their knowledge and skill in the realm of combating cyber-offenses. With the advent of many different cyber-attacks on various companies’ websites, there is a great need for an MSP who has extensive knowledge in the realm of combating such attacks. An MSP that specializes in combating cyber-offenses is often very lethal as they have the technical skills and knowledge to infiltrate any server remotely. It is essential therefore for an IT support company to hire a skilled MSP to ensure that they can combat any cyber-offense that may occur on their end-user systems.
Another important factor to consider when hiring an MSP is their ability to collaborate effectively with other team members. The success of any company depends on how well all members in the team work together. IT professionals who can effectively collaborate and communicate using common resources are capable of handling many different tasks throughout the day. A strong team who can work together to achieve common goals is one of the most valuable assets an IT managed services business model has. A good example of a company that has a good working relationship between different team members is Netflix.
The fourth most important attribute to consider when looking for an IT manager is their knowledge and skills in implementing the most effective network monitoring and security solutions available. Most MSPs offer some form of wireless network monitoring as well as system security tools. Many of these security tools also include the ability to remotely control servers, computers and other computer network devices. The ability to remotely work with security programs like CCTV can be very valuable when it comes to assisting law enforcement agencies in the detection of potential threats to a company’s information technology infrastructure.
Lastly, anyone considering using an MSP should consider their ability to provide ongoing professional assistance and support to customers. Many individuals who use their managed services provider will find themselves in need of help on a daily basis. IT support professionals should be able to provide guidance to their clients concerning security threats and other network monitoring and security tools. They should also be willing to provide consultation and assistance when needed. Finding an IT manager with these types of characteristics will be sure to provide exceptional and reliable network monitoring and security assistance to all of their clients.